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Downloaded applications

New Member
Posts: 2
Registered: ‎12-12-2012
My Device: 8530
My Carrier: Matro PCS


I have been trying to download 2 or 3 different applications from the application store, and everytime I am going to check out, I get the following:

Internal Server Error
  • An internal server error has been detected. Please try your operation again. (EC )
To return to the home page please click here
Any ideas?
Thanking you in advance


Hall of Famer II
Posts: 54,998
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Error

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.

New Member
Posts: 2
Registered: ‎12-12-2012
My Device: 8530
My Carrier: Matro PCS

Re: Error

Thanks for your prompt response.  I will try it and let you know.