03-28-2013 02:28 PM
I am trying to download the Expensify App via my telephone as well as online through the BlackBerry App World. I have installed the software from Blackberry to install the software onto my phone via internet as well.
When using the phone to download, after starting the download I get to approximately 425k and get the repsonse:
"BlackBerry App World is having trouble connecting to the BlackBerry App World server. Verify your network connections and try again."
When using my desktop and the BlackBerry software:
"There is an issue connecting to BlackBerry World. Please try again."
These are the same repsonses over and over again.
Any ideas, other than upgrade the phone! I like it and it does everything I need it to do!
03-28-2013 06:38 PM
Hi and Welcome to the Community!
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!
03-28-2013 09:09 PM
Thank you for your response. Yes I tried the sequence to clear the cache repeatedly. No joy to report. Still getting the same response as mentioned earlier at approximately 425k of the 912k.
I am using the BlackBerry Curve 8310 and it is running the 4.5 as stated with the Expensify program as being compatible. If the download would complete either using the phone or via the computer it would be great. But it times out on both.
Next suggestion please? I have contacted Expensify and they say that it's not their problem and I should be contact BB Support.
03-29-2013 09:16 AM
03-29-2013 10:55 AM
Yes, I am able to download other software to my device via the device and via the desktop. Since I have already contacted Expensify about this issue and they said it was a Blackberry App World having the problem not their issue. A likely story of pass the buck if you ask me. So, I guess that I need to contact my mobile carrier at this time to see if this issue can be isolated by them and then escallated.
Thank you again.