03-20-2011 01:27 AM
I'm new to Blackberry, I just bought a Curve 8520 a friend did not use anymore (he got a newer Blackberry, haha). And I'm facing some difficulties with Facebook for Blackberry: I can't see any photo.
App: Facebook for Blackberry (by RIM) - version 18.104.22.168
Carrier: Rogers Wireless. On prepaid plan (Blackberry Social 40)
Everything worked alright this week, I remember using the Facebook app on Monday and Tuesday wihout noticing anything. I happen to have noticed on friday night that no profile picture nor photos in photo albums to show when in Facebook app (but the problem could have started before).
It does not seems like it's a problem with Facebook authorizations, as I can see every profile picture when I'm on my desktop PC and when I go to Facebook mobile website using my BB's browser on WiFi.
If I try to see a photo from an album, I get the followinf error: "Failed to download the requested image".
If you have any suggestion or need more info, please don't hesitate, I'll gladly read and answer you!
(I tried a quick search on this problem, but did not find anything really helpfull. But this guy seems to have had this problem on last April, and he did not get an answer...)
Solved! Go to Solution.
03-20-2011 02:12 AM
Where did you get the device? Is it possible that it has an IT policy on the device blocking Facebook and/or Facebook options? Look in Options >Security Options >General Settings (actual menu paths vary with OS version) and see if there is any reference to IT policy.
03-20-2011 12:26 PM
I bought it from a friend, who got it directly from his carrier. This phone was not provided by its enterprise, and I did not find anything related to IT policy in Advanced options. But if you think it might be some sort of security setting, I probably could try to wipe my device... Any thoughts?
03-20-2011 12:59 PM
03-20-2011 04:56 PM
I have the same problem as the person above described. I have the social network pkg, w/unlimited Facebook using the facebook app. It was working fine until last Friday evening. I called Telus & the 1st guy said to remove my battery for 2mins & to reinsert, w/o shutting it off. That didn't work. Then I called on Saturday & the lady said it sounded like a corrupt software issue. She said the battery thing wouldn't fix it. She said to delete the app & re-download. I figured out how to do that myself, but the none of the photos are displaying still. I am so frustrated. Does anyone know how to fix this issue??
03-20-2011 05:07 PM
03-20-2011 05:26 PM
NONE of the images display. No friend's profile pictures, no pictures they post, my profile picture, my photos within my photo albums...none of these display.
Okay, I'll try that. I'll call Telus. When you say "escalate to RIM", do you mean, they'll transfer me to RIM customer service?
Thx for your prompt reply. When I signed up for an account so that I could reply to this msg, I entered my BBM PIN, can you reply to me using the PIN. I'd love to get an answer to my phone, so I don't have to go to my email on the comp to check if there's been a response.
Thx again! I greatly appreciate your help.
03-20-2011 05:28 PM
03-20-2011 05:40 PM - edited 03-20-2011 09:50 PM
Just like MrsBrown1982, every picture in Facebook can't be show: profile pictures, photos in albums, photos posted in wall or groups... Well, the only pictures I can see are, like, YouTube previews on my friends' walls.
I'm glad to see that I'm not the only one affected by this problem, and better, we are not using the same carrier.
Note that I did an BB OS upgrade at some time last week (maybe on Thursday of Friday), from OS 22.214.171.1240 to 126.96.36.1990, so it may be related? Before I call Rogers, I'll try to revert back to OS 188.8.131.520 and install Facebook application, and see if it works. Then I'll upgrade again to OS 184.108.40.2060 and see if the issue is still there.
I wiped my phone using BlackBerry Desktop Software, I uninstalled the Facebook application, I downgraded to BBOS 4.6, re-installed Facebook app under BBOS 4.6 (problem not solved), re-deleted Facebook app/re-wiped by phone, upgraded again to BBOS 5.0, re-re-installed Facebook app (problem not solved)...
... 'guess it's time to call Rogers!