01-16-2014 04:15 AM
Hi and Welcome to the Community!
Please see this "sticky" post for helpful information concerning your BBID situation:
Hopefully, this information will be of use to you. Given your situation, I suspect you cannot get past this without human intervention (which is discussed in that post)...all of the automated recovery methods require either the correct security question response or that the BBID already have been validated, which is the step you are actually now on. Hence, I doubt that the automated recovery methods will work for you.
Cheers, and Good Luck!
VIA | sdgardne