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Posts: 2
Registered: ‎03-06-2012
My Device: Blacberry Curve 8520
My Carrier: Vodefone
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Help - App World app has completely frozen my phone

Hi - can anyone advise?  My daughter downloaded a theme from App World, and it's completely frozen her phone.  Even if I take the battery out, it comes back on a the same page completely frozen, I can't do anything with it.  Any advice?  Thanks

 

Posts: 89,490
Likes: 23,791
Solutions: 6,123
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help - App World app has completely frozen my phone

Start her BlackBerry in SafeMode.
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877

 

  • While in SafeMode, change your theme back to a normal stock theme.
  • go to Options > Advanced > Applications and delete that theme.
  • reboot your device in normal mode.




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New Contributor
Posts: 2
Registered: ‎03-06-2012
My Device: Blacberry Curve 8520
My Carrier: Vodefone

Re: Help - App World app has completely frozen my phone

It worked a treat thanks so much!
Posts: 89,490
Likes: 23,791
Solutions: 6,123
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help - App World app has completely frozen my phone

You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎05-08-2012
My Device: Curve 9360
My Carrier: Globe

Re: Help - App World app has completely frozen my phone

hi, it does work! thanks man!