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Downloaded applications

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New Member
Posts: 1
Registered: ‎09-24-2009
My Device: Not Specified

Hi there, I have a download that has been stuck on "star...

Hi there, I have a download that has been stuck on "starting download" for 3 weeks now! I've done everything to try and stop the load but nothing is working! Help?
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Hall of Famer II
Posts: 51,945
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Hi there, I have a download that has been stuck on "star...

Hi and Welcome to the Forums!

Another user has found a solution to this problem and posted it in these forums...it is to clear the application cache:

1. Open App World

2. Go to My World

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Storm/Pearl -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3a. If your BB locks after issuing the cache clear, perform a battery pull reboot

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!




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