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New Member
Posts: 1
Registered: ‎06-18-2009
My Device: Not Specified

How do I get the key so I can use the software I've purchased?

[ Edited ]
I purchased RDM+ Remote Desktop Software from App World on April 17 of this year. I used the paypal account: {removed personal info}. The transaction ID according to paypal is{removed personal info}. At the end of April, my new Storm proved to be defective. I exchanged it for a new one, and reinstalled RDM+ using the key that used to be listed in the My Apps section of App World. I just installed the new OS that came out for the Storm and now RDM+ requires a key. However, the key is not listed in App World anymore. I emailed the company with my information but they can't find me in their database. This is likely because I registered with the first defective phone. They suggested contact RIMM. How do I get the key so I can use the software I've purchased? This is highly frustrating.
Message Edited by MichelleK on 06-22-2009 09:54 AM
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Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
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Re: How do I get the key so I can use the software I've purchased?

Hi and Welcome to the Forums!

 

Here are the instructions for acquiring previously purchased software via AppWorld:

 

http://na.blackberry.com/eng/deliverables/7268/Re-install_an_item_on_a_different_device_643962_11.js...

 

If your app is still not listed there, then you should contact storefrontmanager@rim.com for assistance.

 

Cheers!




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