Exactly which version are you seeking? "the new BBM" is a bit vague...5.0 is out in the wild, but not all carriers are pushing it to their users. Consequently, there are a multitude of questions/answers to go through to help you out, but those won't work unless you come to the forums and register an account. Please come to:
and register an account. Then post to the applicable forum.
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Occam's Razor nearly always applies when troubleshooting technology issues!
New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.