Options Applications Change drop down menu to Add-Ons Delete entry labeled Blackberry ID Restart your phone if prompted Return to blackberry home screen Launch blackberry app world When prompted download blackberry identity update After installation completed, restart your phone
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Excellent find...and as documented in an official KB:
KB29300 "A BlackBerry Identity update is needed" message appears when launching BlackBerry App World 3.1
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.