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Hall of Famer II
Posts: 53,198
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I am getting a app world purchase error ID:10000 when I ...


john_06227 wrote:

what is the solution to this error 10000


Hi and Welcome to the Community!

 

Well, the post just above yours does have a link to a KB with causes/solutions...perhaps you can read through that and see if it applies to your situation? Failing that, you can search these forums for other threads with the same error code to see if any alternate solutions exist.

 

Good luck!




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New Contributor
Posts: 2
Registered: ‎04-25-2012
My Device: Torch 9860
My Carrier: Optus / Boost Mobile

Re: I am getting a app world purchase error ID:10000 when I ...

[ Edited ]

Im thinking its gotto do with some kind of authorization procedure that takes a few days to complete because I was still charged $1 by Digital River even thoe I am unable to purchase/download payed apps. 

The blacker the berry the sweeter the juice
New Contributor
Posts: 3
Registered: ‎06-20-2013
My Device: Blackberry Q10
My Carrier: Airtel

I am getting a app world purchase error ID:10000 when I try to purchase any app from blackberry world

I am using Blackberry Q10.

whenever i try to purchase any app from blackberry world i get ERROR ID : 10000 (card authorisation failed).

the same card can be used without any problem in google play store.

                          I have tried nearly all solutions avaible in this forum. I think there might me problem with processing process of vendor " DIGITAL RIVER ".

 

Please help me out.

 

 

 

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Hall of Famer II
Posts: 53,198
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I am getting a app world purchase error ID:10000 when I try to purchase any app from blackberry world

Hello ankit_jawanpuria,

If the solutions already posted in this thread do not work for you, then there are no others. Your next step would be formal support, which you obtain first from your mobile service provider, who can escalate your case up to BlackBerry.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎06-20-2013
My Device: Blackberry Q10
My Carrier: Airtel

I am getting a app world purchase error ID:10000 when I try to purchase any app from blackberry world

Then how to contact blackberry. 

Mobile service provider cannot be contacted as the blackberry 10 devices doesnot require blackberry services. it runs on normal gprs plan.

can anybody help me out in contacting Blackberry

Hall of Famer II
Posts: 53,198
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I am getting a app world purchase error ID:10000 when I try to purchase any app from blackberry world

That is actually quite contradictory to what I understand as well as experience from others with BB10 devices. The carriers continue to hold responsibility for front line support to their end users, with escalation to BlackBerry when necessary.

 

There is also this:

I do not know if/how that works, as I've never needed it...but it is there.


There is also something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

Good luck!

 




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code