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New Member
Posts: 1
Registered: ‎02-15-2013
My Device: 9900
My Carrier: Vodafone EG

I did Backup using Blackberry protect online portal and cant restore the contacts



I used the online page for BB protect to backup all my device (it shows the phonebook enteries were backup) , after that i wiped my phone's data and now when i try to restore the backup from my device , i am able to restore everything EXCEPT the phonebook contact entries !!!


i tried to restore from the website but there is not option to do so (only a backup button)


the contacts box in the BB protect in my device are unticable and it says " this data is already wirelessly synchronized with a remote service and cannot be restored by blackberry protect "


I don't know how to restore my contacts back , any ideas please ?!!!

Hall of Famer II
Posts: 51,447
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: I did Backup using Blackberry protect online portal and cant restore the contacts

Hi and Welcome to the Community!


Please check all of the configuration items indicated in this KB:

  • KB22430 How to enable or disable wireless contact synchronization with BlackBerry Internet Service

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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