10-26-2009 02:12 PM
10-27-2009 03:17 PM
Your inquiry needs to be sent as follows. Go to this URL:
and fill out the form. Use, in the "Please select a component:" field, the AppWorld Billing/Payment selection. Any other selection will simply route you back anonymously to these public forums. If you don't have an "Order Number" for that field, just use anything (e.g., "123456").
If the form responds telling you that your PIN is invalid, then please report that fact back here as there is a separate resolution path for that issue.
If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.