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New Contributor
Posts: 2
Registered: ‎12-13-2012
My Device: P9981
My Carrier: Azercell

Missing BBM Account

Hi i had my own blackberry ID . a few minutes ago my friend asked my blackberry ID to upgrade his BBM after upgrading i have lost all of my contacts and my display name , display picture and etc. how can i restore my own BBM 7.0 ? with own contacts


Please make some help 

Guru I
Posts: 19,017
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Missing BBM Account

check with your friend, I think your BlackBerryID now contains both your contacts and your friend's contacts.

You are in a situation where you have one BBID and two BBM users, it is not possible.

My advise is to have your friend create his own BBID, switch in BBM to that BBID, then you get back your BBID.

The search box on top-right of this page is your true friend, and the public Knowledge Base too: