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New Contributor
Posts: 6
Registered: ‎05-19-2011
My Device: Bold 9780
My Carrier: O2

Restore From Blackberry Protect HELP PLEASE!!!

I have downloaded blackberry protect on my new phone and signed into it. When I click on restore from backup it does not give me the option to restore from my old device. Only to restore from the first backup that my new device has got. Please help I really need my old contact list back. Also if I log into blackberry protect on the internet it actually shows my old device under my devices and my new device is not there.