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New Developer
Posts: 60
Registered: ‎05-22-2013
My Device: Q10
My Carrier: Rogers

Unable to login on BB using BB Id

Hi,

 

Something is wrong with my Blackberry Id. I can login fine on the web site, but when I try to login from my device, i get an error saying that an unknown error has occurred (-11). I've tried resetting my blackberry id password as well.

 

How do I fix this?

New Developer
Posts: 60
Registered: ‎05-22-2013
My Device: Q10
My Carrier: Rogers

Re: Unable to login on BB using BB Id

Never mind. I rebooted the device and that fixed it.

Developer
Posts: 1,163
Registered: ‎03-24-2011
My Device: Passport/Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Unable to login on BB using BB Id

Make sure you have internet
New Developer
Posts: 60
Registered: ‎05-22-2013
My Device: Q10
My Carrier: Rogers

Re: Unable to login on BB using BB Id

I had internet, and i had been trying for a few hours now with no success, so i figured it might be a problem affecting multiple users.

 

At the same time, I was trying to deploy the Good Citizens sample app to the phone and it was failing to launch (I did renew the debug token, but that didn't help), so i thought i'd restart it, and that fixed both problems.