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Visitor
Posts: 1
Registered: ‎06-19-2011
My Device: 2010 & 9700 Bold
My Carrier: O2

Unable to restore contacts using Blackberry protect

Hi Friend!

 

I had  Blackberry Bold 9700 and had installed BB Protect app few months ago. I successfully back up mu contacts variously and then retrieved them on my new BB Bold 9700 without any problem. I also installed My-Hub (another back up app from Carphonewarehouse) and successfully back up all my contacts here as well. Here problem started, when I opened BB protect for a fresh back up, it denied. In fact contacts back up option was disabled and a meassage

appeared as:

'This data is already wirelessly synchronized with a remote service and cannot be restored by Blackberry Protect'.

Although I deleted my-hub app from mobile and also deleted my account from my-hub.co.uk but problem is still there.

I also deleted BB Protect and then reinstalled but nothing changed.

Can anybody help me to fix this problem.

 

New Member
Posts: 1
Registered: ‎09-02-2011
My Device: 9780
My Carrier: Vodafone

Re: Unable to restore contacts using Blackberry protect

Hi, had the same problem! Go to setup, email accounts, click the menu button over your email account, then edit, then scroll down to synchronization options, and uncheck the box that says contacts, then blackberry protect will be able to restore all contacts, hope this works, took me ages to figure out Smiley Happy
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New Contributor
Posts: 2
Registered: ‎11-25-2011
My Device: 9300 Curve
My Carrier: Vodacom SA

Re: Unable to restore contacts using Blackberry protect

i got OS 6 when i go to options there is no email acounts they on their own by settings
New Contributor
Posts: 2
Registered: ‎11-25-2011
My Device: 9300 Curve
My Carrier: Vodacom SA

Re: Unable to restore contacts using Blackberry protect

this is the perfect fix.... thank you very much buddy...thank you thank you thank you ...........Man Happy

New Member
Posts: 1
Registered: ‎01-12-2012
My Device: bold 9780
My Carrier: digicel tt

Re: Unable to restore contacts using Blackberry protect

Thank you so much, this was really helpful. keep up the good work...

Visitor
Posts: 1
Registered: ‎01-13-2012
My Device: curve 8520
My Carrier: Vodafone

Re: Unable to restore contacts using Blackberry protect

I need a contact from my previous bb. It was stolen about a year ago. I did back it up regularly with bb protect. so how do i go about retrieving that information on my new curve now?? Please someone help me! Smiley Sad
Visitor
Posts: 1
Registered: ‎02-28-2012
My Device: Bold 9900 UK
My Carrier: Vodafone

Re: Unable to restore contacts using Blackberry protect

I have tried this and it didn't help. Everything restored to phone apart from contacts. Unbelievable
New Contributor
Posts: 6
Registered: ‎04-30-2012
My Device: Curve 8520
My Carrier: Vodafone

Re: Unable to restore contacts using Blackberry protect

Hi,

 

I'm having the same problem (new BB trying to restore from BB Protect but not all contacts restore - and it seems random which ones don't). I tried your resolution (on new Torch 9810) but the only option under "Synchronisation Options" is "Deleted items". When I look at the back-up data on Protect for the old device (Torch 9800) each synch has 2 Address Book entries with different numbers of items. Could it somehow be restoring only one of these two files? Basically: really need your help to figure this out!! Thanks.

Contributor
Posts: 47
Registered: ‎08-22-2011
My Device: BlackBerry Curve 3G 9300
My Carrier: Airtel

Re: Unable to restore contacts using Blackberry protect

Thank You  lukeshelly, It works for me...

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New Member
Posts: 1
Registered: ‎10-24-2012
My Device: curve 8520
My Carrier: vodafone

Re: Unable to restore contacts using Blackberry protect

did nt work for me... please help and suggest a way because my contacts are many and i am in no possition to retype it