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New Contributor
Posts: 2
Registered: ‎03-20-2013
My Device: Blackberry Curve 9300
My Carrier: Virgin
Accepted Solution

Unable to set up BBM

Bought a blackberry curve 9300 from a friend and had the phone unlocked the phone, and put in my sim. Everything work except the BBM. I get the "insufficant wireless coverage or your connection to the wireless network is turned off" what exactly does this mean? I do have 100mb data on my plan with virgin mobile, yet im unable to access my BBM, HELP Please

Hall of Famer II
Posts: 55,762
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to set up BBM

Hi and Welcome to the Community!

 

All data plans are not created equal...BBM is a proprietary BB service, requiring subscription to a specifically adequate data plan in order to activate it. If, for example, you have a "generic" data plan, then that would not activate BBM. You must have a BB-specific data plan, and one that is adequate to enable BBM. But, only your mobile service provider can answer the question as to if BBM should or should not be working under your specific data plan.

 

Good luck!


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Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.
New Contributor
Posts: 2
Registered: ‎03-20-2013
My Device: Blackberry Curve 9300
My Carrier: Virgin

Re: Unable to set up BBM

Thank you very much! You were totaally right on this too! I actually was upgraded for an extra 10 bucks a month to a BB service on my new phoneSmiley Happy)

Hall of Famer II
Posts: 55,762
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Unable to set up BBM

You are very welcome...enjoy!

Get your 15% discount at ShopBlackBerry.com! Click Here for details.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.