10-06-2012 03:21 AM
I have two apps ready to upgrade on my bb playbook, however, when I try to upgrade them I am requested to introduced my password and then the following message appears: "There were problems completing this purchase. Please try again or visit BB-appsupport for more information. (error id:35005)"
The two apps are groovy notes and photostudio. I can download other apps, but can't upgrade these two.
10-06-2012 01:21 PM
Same problem here but with 4 app upgrades.....Groovy Notes, Flie Shield, Fruit Slash, and Maps for Google Maps. Have downloaded several other apps successfully and have tried restarting the PB and resetting my app world pw.
10-09-2012 09:03 PM
Finally, I was thinking it was just me. I have had a very bad time finding any helpful info on what is going on. I changed my BB ID Password, updated my billing info and still nothing works. I did try downloading a free app and it worked and installed fine. It seems to only be the paid apps that end in 35005 errors. I'm waiting to hear back from BB support as I have a few days left on my 90 days but am very frustrated.
All this started when I accepted the latest OS update - 18.104.22.1682
It wiped out my calender and emptied out my contact list. BB emailed me that this was a 'known' problem with the newest OS and there were no fixes yet.
I tried to reload the backup version I had on my desktop but it was a few weeks old and that is when I ended up with a bunch of apps that needed updating and I discovered this problem. Sure hope someone out there can help us!