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New Member
Posts: 1
Registered: ‎08-17-2009
My Device: Not Specified

When attempting to purchase an app from my Blackberry (L...

When attempting to purchase an app from my Blackberry (Livestrong Calorie Calculator), I enter my PayPal information, it authenticates then comes back with an error message stating "There were problems completing this purchase. Plkease contact Blackberry App World cusomter support. Error Id: 3300" I check my PayPal status and all is correct and there are funds available there. My device is a Blackberry Tour from Sprint. Please advise on how to rectify. Many thanks! -JP
Hall of Famer II
Posts: 53,072
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: When attempting to purchase an app from my Blackberry (L...

HI there!

There have been some issues with the AppWorld services lately...most are reported to be cleared up. Please try again. Also, please try removing and re-installing AppWorld...some have reported that to be helpful. In addition...RIM has released AppWorld version 1.1.0.15...it is highly recommended to be on that version.

Also please try a hard reset: With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

In addition, you can try this sequence:

1) Remove AppWorld from your BB (Homescreen > Options > Advanced Options > Applications) -- if it requests that you reboot the BB, do so.

2) Do a Batt-Pull reboot as described above.

3) Get a new link and install a fresh copy of AppWorld

  • Again, if it requests to reboot, do so.

4) Do another Batt-Pull reboot

5) See if it now works.

If none of that works, then please return to these forums
(http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.

Cheers!



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