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Downloaded applications

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New Contributor
Posts: 5
Registered: ‎05-23-2009
My Device: Not Specified

applications all gone---help, please??

Somebody please help me.

i lost all applications on my BB pearl  phone display. Menu button doesn't even work--so, no "hide" or "show all" option. Unable to access phone features. Called tech support and procedure given didn't work.

It'll be greatly appreciated.

Thanks in advance.

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Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS 6.0.0.246

Re: applications all gone---help, please??

Which procedure are you referring to?
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New Contributor
Posts: 5
Registered: ‎05-23-2009
My Device: Not Specified

Re: applications all gone---help, please??

they told me to remove battery while it's on....and i guess it shld reset itself---didn't work.

now, i get a message "app error 523"/reset---when i click ok, it shuts off but still apps aren't

there. they gave me a link (tutorial)---tried backup and restore but too scared to do the rest.

in the first place, i don't where/how to start.

help please

 

Hall of Famer II
Posts: 55,719
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: applications all gone---help, please??

App Error 523 is pretty severe. Do a search on these forums for 523 and you will find many instructive posts. For instance, this one:

 

http://supportforums.blackberry.com/rim/board/message?board.id=8100&message.id=8819&query.id=187280#...

 

You have much to do in order to recover from this.


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Developer
Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: applications all gone---help, please??