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Downloaded applications

New Contributor
Posts: 5
Registered: ‎05-23-2009
My Device: Not Specified

applications all gone---help, please??

Somebody please help me.

i lost all applications on my BB pearl  phone display. Menu button doesn't even work--so, no "hide" or "show all" option. Unable to access phone features. Called tech support and procedure given didn't work.

It'll be greatly appreciated.

Thanks in advance.

Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS

Re: applications all gone---help, please??

Which procedure are you referring to?
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New Contributor
Posts: 5
Registered: ‎05-23-2009
My Device: Not Specified

Re: applications all gone---help, please??

they told me to remove battery while it's on....and i guess it shld reset itself---didn't work.

now, i get a message "app error 523"/reset---when i click ok, it shuts off but still apps aren't

there. they gave me a link (tutorial)---tried backup and restore but too scared to do the rest.

in the first place, i don't where/how to start.

help please


Hall of Famer II
Posts: 55,719
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: applications all gone---help, please??

App Error 523 is pretty severe. Do a search on these forums for 523 and you will find many instructive posts. For instance, this one:




You have much to do in order to recover from this.

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Posts: 5,339
Registered: ‎09-20-2008
My Device: ***
My Carrier: ***

Re: applications all gone---help, please??