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Contributor
Posts: 21
Registered: ‎04-08-2011
My Device: Bold 9000

bbm blue screen

Why can't I get blackberry help in a blackberry forum. I tried upgrading my bbm and is seeing a blue screen. How do I get it back?
Hall of Famer II
Posts: 51,945
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bbm blue screen

Hello,

What have you tried already? Have you tried completely removing it and reinstalling it?

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 21
Registered: ‎04-08-2011
My Device: Bold 9000

Re: bbm blue screen

So I got it removed and reinstalled and now it is stuck on 'setting up bbm'.
Hall of Famer II
Posts: 51,945
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bbm blue screen

There are literally dozens of different threads all over this site with at particular issue...I recommend you do a search and review those to see if perhaps the solution you need is already posted.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code