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New Member
Posts: 1
Registered: ‎12-11-2012
My Device: curve 8520
My Carrier: orange

blackberry ID. HELP!!!!!!!!

i gave my phone to my brother and he now cant set up blackberry app world because it is asking for my information for example my username and password. how does he set this up so it is connected to his username? i have set up an ID and password for him via the website bur wont work on the phone. please help

Hall of Famer II
Posts: 55,734
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: blackberry ID. HELP!!!!!!!!

Hi and Welcome to the Community!


A couple of KBs that you need:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

Note that, if you properly complete the Seller and Buyer steps in the first KB (and, btw, you MUST complete those), you will have accomplished what is required by the 2nd KB.


Good luck!

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