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Posts: 1
Registered: ‎07-13-2012
My Device: tourch 9810
My Carrier: virgin

blackberry maps

I have a blackberry 9810 and I upgraded my os from 7 to 7.1, but when I did I noticed that maps has disappeared and I can't download it becasue it says that my phone doesn't support it but it needs an os of 4.1 or more. Can come one help me please. Thank you
Hall of Famer II
Posts: 52,462
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: blackberry maps

Hi and Welcome to the Community!

samlevy10 wrote:
I can't download it becasue it says that my phone doesn't support it but it needs an os of 4.1 or more.

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB19220 Unable to install the BlackBerry Maps application from the Research In Motion website on certain BlackBerry Smartphones

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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