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New Contributor
Posts: 9
Registered: ‎05-12-2012
My Device: blackberry curve 9300
My Carrier: vodafone
Accepted Solution

can't receive emails and navigation!!!

I jus activated my blackberry services a few days before, I can sent emails thru my bb but I can't receive mails thru my bb...I don know wat happnd!!!as like I do hav navigation but I can't see any maps or satelite vision of earth in the bb navigation application,its all just like a blankpage!!!
Hall of Famer II
Posts: 54,959
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: can't receive emails and navigation!!!


I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should talk to your mobile service provider for formal support.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.

New Contributor
Posts: 9
Registered: ‎05-12-2012
My Device: blackberry curve 9300
My Carrier: vodafone

Re: can't receive emails and navigation!!!

Gr8 thanks for u ,I hav searched for its solution many places but I was not able find it.....nd nw u gav me the correct solution n nw I can receive mails!!!!thanks ma friend....