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Contributor
Posts: 15
Registered: ‎03-29-2012
My Device: 9800 Torch
My Carrier: Vodafone

Re: curve 8520 app error 523 reset

I have tried the reset method but as mentioned in the process , I ve connected my device without battery but the pin no is not reflecting .plz help
Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: curve 8520 app error 523 reset

There are over 40 posts in this thread, with various different suggestions. I'll need for you to help me understand better, for from your words there, I've no idea which post you are referring to, and therefore no idea which you have not yet tried.

Please try to be a bit more explicit. I cannot see you, I cannot see your device, I cannot see what you are reading, I cannot see what you are trying. I have only your words to guide me, and so far I am not able to understand your situation...which, of course, is a prerequisite to providing you with any useful guidance.



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Contributor
Posts: 15
Registered: ‎03-29-2012
My Device: 9800 Torch
My Carrier: Vodafone

Re: curve 8520 app error 523 reset

Hi, I am using curve 8520, it was working fine suddenly got rebooted today and in the main screen I got an error "App error 523" I'm unable to skip that popup and unable to access anything. Oly the error message is showing in white screen.below that reset option is there if I click on that again it reboots an the same repeating . I tried connecting it through desktop software but its not getting connectedn tried By software update also but its not connecting. Plz help
Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: curve 8520 app error 523 reset


princecaspian82 wrote:
Hi, I am using curve 8520, it was working fine suddenly got rebooted today and in the main screen I got an error "App error 523" I'm unable to skip that popup and unable to access anything. Oly the error message is showing in white screen.below that reset option is there if I click on that again it reboots an the same repeating . I tried connecting it through desktop software but its not getting connectedn tried By software update also but its not connecting. Plz help

OK fine...so you elect to ignore the other things that are already recommened above in this thread...I don't understand why you won't help yourself, but such is your choice to make. Consequently, all I can give you are the most drastic of possible fix methods:

Good luck.




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 15
Registered: ‎03-29-2012
My Device: 9800 Torch
My Carrier: Vodafone

Re: curve 8520 app error 523 reset

I have tried this mode also but still its not working, if I remove the battery its not working at all
Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: curve 8520 app error 523 reset


princecaspian82 wrote:
I have tried this mode also but still its not working,

Again, you leave me to guess...given the quantity of different things that are offered in this thread so far, I have no idea what you mean by "this mode"...you might perhaps mean Safe Mode, or you might perhaps mean one of those more drastic recovery methods I gave you. But, from your words, I simply cannot tell...


princecaspian82 wrote:
if I remove the battery its not working at all

Well, that certainly would be expected, would it not? An electrical device without a power source certainly would not work at all, would it not?

 

I suspect that, perhaps, I continue to not understand you. If you could try to be a little bit more explicit with your words, then perhaps I might have a better chance of understanding you. As things stand, I do not.




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Contributor
Posts: 15
Registered: ‎03-29-2012
My Device: 9800 Torch
My Carrier: Vodafone

Re: curve 8520 app error 523 reset

In kb10144 mode if remove the battery and connect via usb my desktop softwarre is not detecting my phone itself , in kb27956 mode if I give chk for updates after connecting the cable pin is not detecting , plz help
Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: curve 8520 app error 523 reset

[ Edited ]

princecaspian82 wrote:
In kb10144 mode if remove the battery and connect via usb my desktop softwarre is not detecting my phone itself 

In that KB, which section (there are 2), and which step within the section please?


princecaspian82 wrote:
in kb27956 mode if I give chk for updates after connecting the cable pin is not detecting , plz help

Same question...I can guess you mean step 3...


 

Also, be sure that you have done the following first, just to try and really be certain:


1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

3) Download and install, to your PC, the BB OS package you desire:

4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Now try those processes again.

 


 

And what about the third process provided? You only mentioned two, of the three, that I provided...sometimes one will work while another will not.

 

Also, sometimes you have to try them multiple times, trying to time things a little differently. When things are really wonky, it can take many many tries -- I've had times when it took 25 (or more) tries to get it just right and achieve the connection necessary to proceed. Patience is the key.

 

Of course, do still realize that if the root of your issue is actually a hardware problem, then no amount of internet-distance diagnostics nor OS/software fixes will be of any use whatsoever...you will need to decide (for yourself) when you've had enough and seek out in-person (and possibly fee-based) support.


Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 15
Registered: ‎03-29-2012
My Device: 9800 Torch
My Carrier: Vodafone

Re: curve 8520 app error 523 reset

Hi i will explain you clear about my problem, When i was on call suddenly my mobile got stucked and i ve rebooted through battery pulling. After rebooting got the main screeen in that got error saying

                                                    "    Uncaught Exception Index 15>=15   "                                                                                       and software verification is going on after that got blank white screen with error saying

                                                    "App Error 523"

                                                              Reset

If i give reset again the same process is going on and i am unable to access anything. Plz help

Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: curve 8520 app error 523 reset

Given that, I suggest you do as is already discussed in this thread -- reload your OS from scratch. The various processes to do so are already contained in this thread.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code