07-29-2013 01:10 AM
please help i need my Blackberry ID password that i forgot and i also forgot the answer to the question , can i get
verification email , I need it badly , and I can't create another blackberry id since this one is connected to my email
07-29-2013 11:23 AM
Hi and Welcome to the Community!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
07-29-2013 01:06 PM
Hi, thank you for your quick reply
I have tried these steps but it is not useful because as I said I can't remember the password, so how can I log in to my account. And I can't remember the answer to my recovery question so how can I get to my account, why can't you send a verification email to my email , it should go as this video show
but it doesn’t , it keep asking for the answer to the recovery question , if I remember it I wouldn't need any help . I hope that you fix the problem and make it go as smooth as shown in the video.
07-29-2013 02:11 PM
why can't you send a verification email to my email
Let's start there, shall we? I have no way to send you anything but information so that you can hopefully find a resolution. Somehow, you have misunderstood the purpose of this site perhaps? This site is not a channel for any formal support from, escalation to, nor communications with BlackBerry for any purpose whatsoever. Rather, it is a user-to-user community of kind volunteers trying to help each other out as best they can. You would have noticed that information in the Ts and Cs to which you agreed when you signed up for this site, along with this banner shown at the top of nearly every page on this site:
Now, with that out of the way...please re-review the above links very carefully. Within one of them are instructions that do not require you to know the password nor the security question/answer...please look carefully for that important information.
If, however, you never confirmed your account, then that won't be useful anyway...and you will fall to the second half of what I already provided you above.
08-26-2013 06:31 AM
hey im new to the forum and am having the same problem. and while i am still loged in to bbworld through my phone via bbprotect i cant log in anywhere else. i dont believe that i have ever had a bb email but am unsure. and without the answer to my security question i am at a loss. i have purchases on this acct that i would like to keep and i cant find my original email from bb from when i registered. any other ideas that you might have would be greatly apprecitated
08-26-2013 06:32 AM