Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Downloaded applications

New Contributor
Posts: 6
Registered: ‎09-14-2008
My Device: Not Specified

issues with Weatherbug Elite

Everytime I open it up, my keyboard keeps popping up with it and I cannot click on anything... it seems to be stuck. I bought it from my phone on the blackberry app world and cannot figure out how to get support on it or if i uninstall it how do i reinstall it.


Any help would be appreciated.



Hall of Famer II
Posts: 52,488
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: issues with Weatherbug Elite


Anytime random strange behaviors creep in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.


Support for the app is from the app developer -- their contact information should be either inside of the app or inside of the description in app world.


If you uninstall, it is probably best (though not necessary from what I've so far found) to do so from within MyWorld. Then, to re-install, just do so also from MyWorld...see this section of the app world user guide:




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code