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New Member
Posts: 1
Registered: ‎05-02-2013
My Device: toch 9800
My Carrier: at&t

my app world is not opening after upgrade

I have installed the new version of app world it asked reboot. After reboot I opened it bt its not opening it just being as a hanged phone then if. I pressed call reject button it stops hanging what should I want to doo please help me
Hall of Famer II
Posts: 53,156
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: my app world is not opening after upgrade

Hi and Welcome to the Community!!

Please try this sequence:


1) Remove both AppWorld and the Identity app from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld (during which it should also install a new version of the Identity app)

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!




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