Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Downloaded applications

New Member
Posts: 1
Registered: ‎07-25-2013
My Device: blackberry bold 9780
My Carrier: bell

new changes for updated version

I was recently forced to update the bb world and now I can't access my account with the old password anymore. Has anyone had this issue?


I have tried to email customer support and no luck in finding info. I am frustrated as I want to purchase games etc but can't



Hall of Famer II
Posts: 55,803
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: new changes for updated version

Hi and Welcome to the Community!


BBWorld uses BB ID as the authentication mechanism. Please validate your BBID account:

angied3608 wrote:

I have tried to email customer support and no luck in finding info. 

Formal support for all BlackBerry services starts with your mobile service provider, who can escalate your case up to BlackBerry if such is required.

Get your 15% discount at ShopBlackBerry.com! Click Here for details.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.