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Posts: 1
Registered: ‎11-11-2013
My Device: curve 9300
My Carrier: 02

password recovery

i do not know the answers to my blackberry id password or the password recovery question, can anyone please help as i cannot find the solution

Posts: 92,695
Likes: 24,229
Solutions: 6,264
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: password recovery

 

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

*****************
You can create and reset your BlackBerryID Password from this link:
www.bbid.com


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