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New Contributor
Posts: 3
Registered: ‎12-17-2013
My Device: torch 9310
My Carrier: 4385806650

"blackberry radio is turned off" message when I try to download app

[ Edited ]

Hi,

 

when I connect my blackberry Torch 9800 to my computer in order to download the app, i receive a message from blackberry world saying "blackberry radio is turned off, please turn it on..."

 

My radio IS turned on. I tried a few times and still that same message.

 

here's what I think may be the problem: I am no longer with the carrier I bought it from (telus) I am now with chatr but when I log in to blackberry world the carrier name that appears at the up-right corner of the screen says telus and the phone registered is a blackberry 9300. also I am unable to change to the phone I am currently using. 

 

How can I fix this problem?

 

thanks!

Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: "blackberry radio is turned off" message when I try to download app

Try this

On the BlackBerry smartphone; change the Date/Time under Options to Network instead ofBlackBerry.

 

Let me know if this help.
New Contributor
Posts: 3
Registered: ‎12-17-2013
My Device: torch 9310
My Carrier: 4385806650

Re: "blackberry radio is turned off" message when I try to download app

Hi, Im under date/time in options and nowhere do I see network or blackberry
Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: "blackberry radio is turned off" message when I try to download app

If that option is no where to find  I suggest that  you upgrade your software version. They include bug fix for all software update. Make sure to back up all your data first before updating your software.

Let me know if this help.
New Contributor
Posts: 3
Registered: ‎12-17-2013
My Device: torch 9310
My Carrier: 4385806650

Re: "blackberry radio is turned off" message when I try to download app

[ Edited ]

i downloaded the desktop software and my blackberry torch 9800 now has the latest version. I still get the same message when I try to connect the phone to the appworld site and still do not see the network or blackberry option under date/time in options.

 

Btw,  the fact that I am no longer with the iniatial carrier may that play a role?

Super Contributor
Posts: 285
Registered: ‎09-10-2013
My Device: z10
My Carrier: Sprint

Re: "blackberry radio is turned off" message when I try to download app

It can be because BlackBerry app world needs mobile data to function. If you have time check with your service provider if using BlackBerry app world is covered in your plan. 

Let me know if this help.