You are welcome, I think...do please understand that this site is a volunteer-contributed user-to-user community, not a portion of your paid support whatsoever. As such, the volunteers here also have their lives to live (jobs, family, etc.), just like you do. The volunteers contribute as best they can, and as quickly as they can...but do please try to remember that any responses you receive are a voluntary kindness from the other person, not something they are paid to provide to you.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.