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Contributor
Posts: 13
Registered: ‎11-18-2010
My Device: Not Specified

very annoying problem since 1-2 years with "AllSport GPS" app and e-mail "terror" - please help!

[ Edited ]

Hi there,

I have a very annoying problem that occurs since 1-2 years. Now I want to get finally rid of this.

I bought the app "AllSport GPS" via BlackBerry App World in 2010. After the uninstallation of this app due to new devices one or two years ago I have the following problem:

On each (!) update of my list in the BlackBerry World app or after the reset and reload of the content of installed app I receive 1-5 (different amount) of mails with the following content:

_______________

AllSport GPS license key for your BlackBerry

Thank you for purchasing AllSport GPS from BlackBerry App World.  The license key for your device is:

XXXXXXXXXX
_______________


This is VERY annoying! I also informed the publisher of the app (Trimble Outdoors) but they told me to contact BlackBerry. During the last 1-2 years - because I often refresh and look after new updates for my apps (I have many installed on my device) - I received, no fake, hundreds (!) of this annoying mails!

I bought the app with my older 9700 or 9790. In the meantime, on my Bold 9790, the app is not available any longer for this, so it is not shown in my BlackBerry World environment. In this case I could make a new clear installation and deletion of the app. But this is not possible.

It would be great if anybody of BlackBerry is reading this and could reset or delete the resending of this mail.

Are there other other thay also have this problem? Any suggestions?

Greetings from Germany
Daniel

Developer
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: very annoying problem since 1-2 years - please help!

I haven't heard anyone having this problem before.

Have you contacted BlackBerry already? Because you mention the developer said the same. Did you contact them, what was there reply if you did ? Because if I saw this problem, I would have suggested the same. Normally BlackBerry should be able to delete that app definitely from your app list.


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Contributor
Posts: 13
Registered: ‎11-18-2010
My Device: Not Specified

Re: very annoying problem since 1-2 years - please help!

I hope(d) that THIS is the right place to get some support feedback also from BlackBerry itself.

 

Just a hour ago I already wrote directly to the support. But I find that this is not well made. Just a contact form with some general topics (so as BlackBerry World license issues and so on). And, nerving, you should provide the order number. Just 2-3 years ago. "Of course" I not have this number any more. Okay, I filled in my matter in the form.

But, to be honest, I do not think that this way will give me specific help.

 

So I hope that this phenomenon can be solved by the way in this support forum!

 

Daniel

Developer
Posts: 648
Registered: ‎09-26-2012
My Device: Limited Edition Z10, Playbook 16GB/32GB, Dev Alpha A/B/C
My Carrier: Mobile Vikings

Re: very annoying problem since 1-2 years - please help!

Actually, this is a user-to-user forum. There are some BlackBerry employees who read these posts, but in most case you are only talking to other BlackBerry users.

So to solve your question, you will need somebody from BlackBerry, as most other users will not really be able to solve the problem. If you contacted BlackBerry Support, I guess the best thing is to wait for their answer. You can try tweeting to @BlackBerryHelp, in some cases they can reply to you faster. Or you can have their attention much faster.

I find it weird myself that you haven't contacted them before, as you say the problem is since a couple of years now.

I am afraid that you will not receive a lot more information on this forum (as this is a rather specific problem in my opinion). Except maybe if one of the BlackBerry employees on this forum notices this post.

I hope your problem is solved soon!


A like is always appreciated,
but a nomination for BB Elite even more :-)
You can also contact me on Twitter: @ndsmyter
Highlighted
Contributor
Posts: 13
Registered: ‎11-18-2010
My Device: Not Specified

Re: very annoying problem since 1-2 years - please help!

The amount of this e-mails was boosted in the last weeks by factor 4-5. So, now, my pain barrier is reached.

 

Hm, is there any possibility to retrieve an old order number of a buy via App World in the past anywhere?

Is there an existing specific support e-mail address of BlackBerry for BB World issues?

 

Regards

Daniel