03-03-2013 06:55 AM - edited 03-03-2013 07:15 AM
I have a very annoying problem that occurs since 1-2 years. Now I want to get finally rid of this.
I bought the app "AllSport GPS" via BlackBerry App World in 2010. After the uninstallation of this app due to new devices one or two years ago I have the following problem:
On each (!) update of my list in the BlackBerry World app or after the reset and reload of the content of installed app I receive 1-5 (different amount) of mails with the following content:
AllSport GPS license key for your BlackBerry
Thank you for purchasing AllSport GPS from BlackBerry App World. The license key for your device is:
This is VERY annoying! I also informed the publisher of the app (Trimble Outdoors) but they told me to contact BlackBerry. During the last 1-2 years - because I often refresh and look after new updates for my apps (I have many installed on my device) - I received, no fake, hundreds (!) of this annoying mails!
I bought the app with my older 9700 or 9790. In the meantime, on my Bold 9790, the app is not available any longer for this, so it is not shown in my BlackBerry World environment. In this case I could make a new clear installation and deletion of the app. But this is not possible.
It would be great if anybody of BlackBerry is reading this and could reset or delete the resending of this mail.
Are there other other thay also have this problem? Any suggestions?
Greetings from Germany
03-03-2013 07:07 AM
03-03-2013 07:13 AM
I hope(d) that THIS is the right place to get some support feedback also from BlackBerry itself.
Just a hour ago I already wrote directly to the support. But I find that this is not well made. Just a contact form with some general topics (so as BlackBerry World license issues and so on). And, nerving, you should provide the order number. Just 2-3 years ago. "Of course" I not have this number any more. Okay, I filled in my matter in the form.
But, to be honest, I do not think that this way will give me specific help.
So I hope that this phenomenon can be solved by the way in this support forum!
03-03-2013 07:44 AM
03-03-2013 08:23 AM
The amount of this e-mails was boosted in the last weeks by factor 4-5. So, now, my pain barrier is reached.
Hm, is there any possibility to retrieve an old order number of a buy via App World in the past anywhere?
Is there an existing specific support e-mail address of BlackBerry for BB World issues?