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I have a user who was activated on our Cloud BES and syncing successfully for about 5 days. For no reason, the device restarted. Now on the BES it reports an invalid and incorrect phone number (0000004230) and serial number attached to this user. The first time this happened I disabled the user as a blackberry user and then renabled it (after a 2 day wait for the user to be recognized by the BES) which allowed it to be successfully reactivated on the BES. Anyone else experience this or have a suggestion as to how avoid this issue?
Thank you for your questions. Our partner, Microsoft is best suited to assist you regarding Microsoft Exchange issues and can provide you with additional information and support at the following sites:
Why would Microsoft be the contact point for a BES specific issue? To be honest, I have previously contacted Microsoft Office 365 support about a separate issue activation issue and they connected me with BlackBerry phone support so I am surprised at your redirection to Microsoft.
Was running through the forums and is disappointed to see that the the 3 links to Office 365 being plastered especially given that there was link on the Office 365 admin page pointing to blackberry support
