Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Enterprise Activation

Reply
New Member
Posts: 1
Registered: ‎08-25-2014
My Device: 9720
My Carrier: BOUYGUES

Enterprise Activation

Hi, we just signed with microsoft with Office 365.

We try to activate some users through BlackBerry® Business Cloud Services, the user looks OK in the web interface but wen trying to activate with the terminal, it search 10 minuts and finaly answered that it's too late to activate.

We receive a mail from the server in the mailbox, but not more.

Does anybody know what is wrong ?

Guru III
Posts: 31,267
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Enterprise Activation

an ETP dat email is in the mailbox?

 

if that is not being processed then you need to contact support

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


New Member
Posts: 1
Registered: ‎03-12-2015
My Device: curve8520
My Carrier: Proximus

Re: Enterprise Activation

Same issue here, we come from our own BES to the cloud,

non of the BB devices that wants to activate.

Can you tell me the best way to contact the support,

is there a mail address ?


knottyrope wrote:

an ETP dat email is in the mailbox?

 

if that is not being processed then you need to contact support