09-12-2012 02:05 AM
I am trying to check readiness of one of our BlackBerry smartphones for enterprise activation using enterprise activation readiness tool available through BESC. After choosing BES Express as server type, entering BlackBerry Device Information (PIN) and clicking "Next", i receive message "No device found".
Does anyone know what the problem is? Can it be related with provider not activating BlackBerry data plan?
Solved! Go to Solution.
09-12-2012 05:22 AM - edited 09-12-2012 05:23 AM
Yes I did, right before I wrote my question. BlackBerry data plan is not active yet, but since I don't know how "Enterprise activation readiness" tool functions, I wanted to check it through these forums (that's why I asked if it can be related to data plan). We've been waiting for data plan activation for two days now, and since we are very near planned production date for our BES Express, I'd like to be ready when provider does it's job. If "No device" means that device is not registered with some location unknown to us because provider did not activated it, than it's OK by us. But if the reason for "no device" could be on our side, I would like to resolve it as soon as possible.
09-12-2012 05:47 AM - edited 09-12-2012 05:48 AM
OK, we'll wait until data plan is activated and then we'll try again ... I just hope that this "no device found" is only related to data plan not being active... I will report back with more info later ...
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
01-08-2013 02:47 PM
It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.
Under Manage Connections on the device (OS 5 and higher), there's a services status which tells if connected to the data network.
For BES dataplan testing.
Want to check if a device is provisioned correctly?
Sign up for free to the BlackBerry Expert Support Center.
Then use the Enterprise Activation Readiness tool.
All at absolutely no cost to you or your organization!
The BESC gives you a suite of valuable tools, and includes a Complimentary Support Incident should you need to contact BlackBerry Technical Support directly.
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V