Enterprise Activation

[jbalter]

Here are my steps.

1.  the Microsoft 365 account is active and working
2. Logged into admin account of Microsoft 365
3. Logged into Blackberry Administration Service
4. connect blackberry model 9870 with version 6 software build 1879 carrier is T-mobile with BlackBerry Internet Service data plan
5. Click Manage current device
6. Search for the user
7. Select the user
8. Click assign device
9. AND I get this message "The BlackBerry Administration Service was unable to retrieve specific device attributes from the device that is connected to your computer."

I cannot get it to attach.  Do they need BlackBerry® Enterprise Server data plan ... I read

Article ID: KB28383

It says they do not.

Any ideas

The BlackBerry Administration Service was unable to retrieve specific device attributes from the device that is connected to your computer.

[Bifocals]

Hi and welcome to the forums!

Jbalter wrote:

"4. connect blackberry model 9870 with version 6 software build 1879 carrier is T-mobile with BlackBerry Internet Service data plan."

I'm trying to learn about this subject as well. Could you be specific on how you were connected? I'm referring to the note at the top of KB28383

• "BlackBerry smartphones that have only a BlackBerry Internet Service data plan must use a Wired activation type, unless the Enterprise Activation application for BlackBerry® smartphones from BlackBerry® AppWorld available here is used."

Thanks,

Bifocals

[jbalter]

Wired- connected with a USB cable.
Not trying wireless-over cell phone carrier.

[jbalter]

Wired.  connect with a usb cable

[jbalter]

STILL NEED HELP...

I have tried two phone and not accounts and still get the same error.

Is anyone reading this forum

[knottyrope]

this is a commonissue on bes 5. i dont think the same remedy applies.
take a look at KB20015

[jbalter]

The cals are fine and the version is above 5... so it is not the version 5 problem