Enterprise Activation

[joygum29]

I Use Web Desktop Active it ,the system show: The BlackBerry Web Desktop Manager is unable to complete this action. Please contact your administrator for more information.

I Use Blackberry Administrator Associate user, show:

The BlackBerry Administration Service was unable to retrieve specific device attributes from the device that is connected to your computer.

I set Active Password, BB can not connection the bes server....

[b2373]

I have the same problem...

received any update?

[martyvdb]

We have the exact same issue.

Wasted way too much time one this over the last few days.

Support is dismal.

- MS says go to BB

- Link leads to generic BB supt page

- Half the info is not Cloud related

- Several cloud related links go to 'not found'

- Says to register on one support page, but then does not provide cloud service as one of the options for registration....

The only remaining users in our Co of BB are some of the execs....this is frustrating.

Does anyone have some guidance here, before we lose the last few users to the other platforms?

9700 Rogers - BES plan, OS is now on 6 but still all the same issues - worked perfectly on our internal BESx before wiping and trying to activate to cloud.

[knottyrope]

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joygum29 wrote:

I Use Web Desktop Active it ,the system show: The BlackBerry Web Desktop Manager is unable to complete this action. Please contact your administrator for more information.

I Use Blackberry Administrator Associate user, show:

The BlackBerry Administration Service was unable to retrieve specific device attributes from the device that is connected to your computer.

I set Active Password, BB can not connection the bes server....

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That is usually related to a BES issue and you need to contact 365 support.

[MarcRiverbank]

I'm having the same issue. When I try to activate the blackberry from the Office365 link on the user's machine with their blackberry plugged in, I get the following message in Blackberry Web Desktop Manager: I'm on an E3 program and am trying to transfer users from their BIS accounts to office365 BES. I logged in as them and clicked on the link to setup the blackberry, but encounter the following message: "Communications enabled, one device connected." "The BlackBerry Web Desktop Manager is unable to complete this action. Please contact your administrator for more information." The user is created on the blackberry server so not sure why this is happening or how to resolve. It seemed to work for two of the users who are running on OS 4 but two users running on OS 6 and OS 7 (Bold and Torch) seem to be having these difficulties above.

[MarcRiverbank]

Resolved it by removing the users from the blackberry management console.

Waited 20mins, re-created the user.

Re-sent an activation code.

Waited 20mins then tried to activate again.

Another way of activating is to log on as admin in office 365 and log into the management console. Plug the device in via USB and assign the device to the user manually.

This worked for me anyways.