Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

Enterprise Activation

New Contributor
Posts: 2
Registered: ‎01-07-2013
My Device: 9800
My Carrier: Vodafone Faroe Islands

Office 365 BB activation



I have a few users that are unable to activate their phones.


They are stuck at the "Contacting server..." screen.


They receive the ETP message but eventually the phone times out and says it is unable to connect to the Enterprise server.


Are there currently some issues with activating Office 365 users?


Thanks in advance,



Guru III
Posts: 31,254
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Office 365 BB activation

if they get the etp message then that user is not started yet


does it work after a day or so?


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

New Contributor
Posts: 2
Registered: ‎01-07-2013
My Device: 9800
My Carrier: Vodafone Faroe Islands

Re: Office 365 BB activation

Hi Knottyrope,


I can only get it to work by removing the users from BB and adding them again.


But this needs to be done a few times before it works.


There doesn't seem to be a definite solution to get it to work in the first try.


I managed to activate 30 users without any hickups in December, so it's quite strange that I can't add these users normally.