01-07-2013 09:48 AM
I have a few users that are unable to activate their phones.
They are stuck at the "Contacting server..." screen.
They receive the ETP message but eventually the phone times out and says it is unable to connect to the Enterprise server.
Are there currently some issues with activating Office 365 users?
Thanks in advance,
I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700
01-08-2013 02:39 PM
if they get the etp message then that user is not started yet
does it work after a day or so?
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
01-09-2013 05:47 AM
I can only get it to work by removing the users from BB and adding them again.
But this needs to be done a few times before it works.
There doesn't seem to be a definite solution to get it to work in the first try.
I managed to activate 30 users without any hickups in December, so it's quite strange that I can't add these users normally.