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bbuseroffice365
Posts: 3
Registered: ‎11-11-2012
My Device: NA
My Carrier: NA
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Office 365 Blackberry Service - Where is the Add Users button gone?

When using Office 365 in the past we enabled the BB service then added users. However now it seems with any new company we set up in office 365, once the BB service is enabled, there is no option to "Add Users" under the

"User" section. Just a link to Manage Users and a link to sign up to business cloud professional services.

 

It says "Sign-up now Required before users can be added - Payment Required"

I followed that link and the fee is $2,500...

 

This used to be a free service no? Assuming is it still free, where on earth is the add users button gone?

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Guru III
knottyrope
Posts: 30,144
Registered: ‎06-25-2008
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I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Office 365 Blackberry Service - Where is the Add Users button gone?

move to office 365 area please

 




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New Contributor
bbuseroffice365
Posts: 3
Registered: ‎11-11-2012
My Device: NA
My Carrier: NA

Re: Office 365 Blackberry Service - Where is the Add Users button gone?

many thanks for moving to the correct forum.

 

I've tried to remove the BB service from office 365, wait an hour and re-add it. It's the same problem with the missing create a user link.

 

Is there any direct phone or email support to RIM one can avail of? The server is msft17 by the way.

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New Contributor
bbuseroffice365
Posts: 3
Registered: ‎11-11-2012
My Device: NA
My Carrier: NA

Re: Office 365 Blackberry Service - Where is the Add Users button gone?

to anyone with the same issue - you now need to wait 48 hours for the option to create a user to appear.

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Guru III
knottyrope
Posts: 30,144
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Office 365 Blackberry Service - Where is the Add Users button gone?

looks like the refresh from GAL is not so fast with a new user

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 5.0.4 and BES 10.2.2 with Exchange 2010 and SQL 2008


Please use plain text.