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New Contributor
asidz13
Posts: 2
Registered: ‎09-26-2013
My Device: Blackberry 9320

Office365 folder not sync with BB phone email folder

Dear Friends,

 

We just migrate our email to Office365, and we got this Blackberry Enterprise as well. Everything work well until we found out if our user create folder in their outlook/office365 then we need to go to Blackberry Enterprise console and tick/check the folder in order for them view the folder in their blackberry email. We get more trouble when existing user did not inform us when they create new folder in outlook/office365 and they unable to see the email in their blackberry. It is inconvenience for us to everyday check each user for their new folder. Is there anyway to make this process automatic?

 

 BB Email

 

Thanks

 

Regards

Khairul

Contributor
markhale
Posts: 18
Registered: ‎04-27-2010
My Device: Z10

Re: Office365 folder not sync with BB phone email folder

If you give the user access to their own webdesktop, they can do this themselves as well as a number of other "self help" features

Guru III
knottyrope
Posts: 30,779
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

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Re: Office365 folder not sync with BB phone email folder

users can enable the folder on their device as well

 

How to configure folder redirection to receive email messages delivered to folders other than the In...

 




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New Contributor
asidz13
Posts: 2
Registered: ‎09-26-2013
My Device: Blackberry 9320

Re: Office365 folder not sync with BB phone email folder

Thanks for the tip. will try it out