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Enterprise Activation

Posts: 1
Registered: ‎06-19-2013
My Device: Curve 8520

Old emails not pulling through after activation

i have seen a few posts with this but not definitive answer, i have just security wiped a Curve 8520 and chose to activate against the same user, it completes activation but emails are only there from the point of activation, no old emails.


strange thing is some users pull the last 30 days after activation??


we have moved to the office 365 platform with blackberry services included so no longer have our own BES server.


any ideas as searching for old emais is not what the business wants, we need the past 30 days always availble even after re-activation.





Guru III
Posts: 30,773
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Old emails not pulling through after activation

activate on a diff device and than activate back to your current one to get them back


delete user and after 30 min add back in



Email message pre-population does not occur when reactivating a BlackBerry smartphone   




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