Enterprise Activation

[bhgreene]

I just migrated a client of 33 users over to Office 365 E1.  That part went almost flawlessly, then came the Blackberry activations (or lack thereof)

I created the 21 users in the BBCS console who had BlackBerry devices, set an activation password and told the users. 

Several users activated successfully, some required a security wipe or 2, a battery pull and maybe some pleading.

2 however will not activate no matter what I do. I have tried regular enterprise activation and the enterprise activation app both of which lead to an activation email in the inbox that never makes it to the BlackBerry.  I have plugged the device into my computer while in the BBCS console, once one of them seemed to activate, backfilled a bunch of emails and other data, but then didn't get another thing going forward.  Most of the times I seem to get the message "The BlackBerry Administration Service was unable to retrieve specific device attributes from the device that is connected to your computer.".  When I connect to the Web desktop as the user I get similar results, saying that the requested action can not be completed.

I have wiped this one Verizon 9330 at least 10 times, including several battery pulls and a complete reload of the OS from my desktop.  Nothing helps.  The BBCS console doesn't provide any help and the links it does provide take me to information that seems to have nothing to do with my issue.

Both the client and I are getting very frustrated and need to get this problem resolved ASAP...

Please help

Barry Greene

[knottyrope]

do you have the right dataplan on the devices?

will they activate on another account? i do this as a test some times and keep a test account handy

[bhgreene]

---

knottyrope wrote:

do you have the right dataplan on the devices?

will they activate on another account? i do this as a test some times and keep a test account handy

---

They both have Enterprise data on them, but that sholdn't matter if I use the app rather than the option.  I did get one of them to activate after several attempts with another user, but that wasn't easy either.  The client ahs now gone out and replaced both phones, but is having the same problem already on one of the replacements. 

What can I do to troubleshoot this?  Is it the Cloud service, I don't think it is Office 365, but it does point to a problem with the individual user setup somewhere.