03-05-2012 11:43 AM
So we have a working Office 365 E3 Service with Hybrid implementation with on site Exchange 2010 hybrid and a mixture of users on site and on 365 Cloud. No issues with that but we have some BB users running on a local BES Server so thought we'd try out the Cloud Services to migrate the first few BB users over.
So to test this we created some new fake users, made sure they synched up to the Cloud, mailboxes email flow etc all fine and dandy. now we activate BB cloud services with the administrator account and so far so good we log into Manage Cloud Services and get the usual BES Admin page Cloud Services after waiting for it all to set up the tenant stuff.
There is one existing user, the Admin account as it should be so far so good!
Now we try and create a new user click search it shows us all the users from the integrated GAL. Select a user/s, choose a group and no matter whether you choose local or remote mailboxes and with password, without password or generated password we get exactly the same error.
Create a BlackBerry enabled user
You can create a user so that you can assign and activate a BlackBerry® device to the user. The user must exist on your organization's messaging server.
If you click on the Error List it gives you:
|test.365@****.com||The request could not be completed.|
|Test Paris||test.par@****.onmicrosoft.com||The request could not be completed.|
03-06-2012 02:01 AM
Some additional informantion is there appears to be no default groups or policies in place! Obviously something with permissions i would guess unless RIM just screwed up the creation of the BBCS in our case!
03-06-2012 10:19 AM
i have the exact same issue and have been onto rim tech support for the last 2 days, out of interest, is the business cloud service you get directed to the server that begins msft7 as it seems that it may be this server in particular.
03-06-2012 10:38 AM
yes had noticed that, no defaults anywhere and the only users are the 365 admin ones and cant even BB enable them! I have even tried removing the BBCS form O0365 and readding the next day but it seems all the data i still there!
03-06-2012 11:04 AM
Same issue beig reported over here http://community.office365.com/en-us/f/605/p/30184
I'l update this thread if I receive any info from Rim or the guy in Spain on the 365 forums above!
03-07-2012 03:22 AM
Some additonal info
Response from RIM:
We are currently aware of and investigating an issue affecting multiple Tenants associated with MSFT7 with creating new BlackBerry-enabled users. This is still a developing issue and unfortunately I cannot provide a estimated time of resolution. However, this is being addressed with the highest possible priority and I hope that this issue will be resolved soon.
3 days now and they still cant sort it out! NO wonder RIM's support name and reliability is covered in mud at the moment! Are they employing monkeys as support staff?
03-07-2012 03:58 AM
I'm the Spanish guy with 40 users waiting since Monday to enable the BB in the "fantastic" BB Cloud...
Yesterday I talked with RIM and send me the response that Skipple post.
Anyone has any response? Any change???
I’m very frustrating!!