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Enterprise Activation

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New Contributor
Posts: 2
Registered: ‎05-02-2012
My Device: 8520
My Carrier: Movistar

device could not be activated. Delete your Blackberry device data and try activating again.

Hi users.

I have a BES server and now i am migrating to Bes Cloud. I need to migrate the user.

So, when i try to activate de user with the mail linking to Bes cloud server(m.outlook.com). I have this error:

 "device could not be activated. Delete your Blackberry device data and try activating again"

Someone know, what is going on ? I do not want to delete the acount that is in the device, becuase the users have the mail that were recived before the migration.

In the cloude BES i can see the user and de pin.

THZ

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Guru III
Posts: 31,654
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: device could not be activated. Delete your Blackberry device data and try activating again.

you have to wipe to move to a new BES because the encryption keys are still present

 




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