05-03-2012 05:36 PM
I have a BES server and now i am migrating to Bes Cloud. I need to migrate the user.
So, when i try to activate de user with the mail linking to Bes cloud server(m.outlook.com). I have this error:
"device could not be activated. Delete your Blackberry device data and try activating again"
Someone know, what is going on ? I do not want to delete the acount that is in the device, becuase the users have the mail that were recived before the migration.
In the cloude BES i can see the user and de pin.
01-08-2013 04:30 PM
you have to wipe to move to a new BES because the encryption keys are still present