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Enterprise Activation

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New Member
midijay
Posts: 1
Registered: ‎05-24-2012
My Device: curve 9300

how do I connect a replacement handset to and existing account

hi

had a handset connect to cloud services and my office 365 email no problem.  had a handset issue so was asked to reset my device which I did and I managed to reconnect my reloading user and doing the whole activation thing again.  that didn't solve the issue with my handset so i got a warranty replacement.  but now I can't seem to connect this handset up again to the cloud.  something i notice is that in cloud services administration it shows the pin of my old handset, maybe that's the problem?  anyway I can't see anyway a guide as to how to handle this situation.  i thought to just delete the user and start again but wondered if there was something easier, plus it won't let me delete myself either.

any help greatly appreaciated as i'm without my work emails!