07-18-2013 03:46 PM
It's been 14 years of nothing but blackberry for me. Currently use a 9930, as does everyone in my company. While I find it impossible to believe my use is so unique compared to others, let me highlight the significance of my concern by setting the table about my use. I receive approx 400-500 e-mails per day. 95% of those e-mails are web generated leads. 100% of those web generated leads are forwarded by me to various contact groups (created locally in outlook and synched wirelessly through bes to my 9930 device). The contact groups consist of teams across the country that follow up on the web leads, and range in size from 5 - 30 contacts. My workflow....my company's workflow....everything we on a minute-by-minute basis....revolves around the ability to use contact groups.
I have not taken the plunge to either the Z or the Q. As things stand now, doing so would ruin my business because of the removal of the contact groups feature. My only options at this point seem to be to either stick with the 9930 and hope things turn around for blackberry (and my 9930 doesn't break as the devices are no longer sold in stores and my provider, Verizon, is now holding new ones for insurance replacement claims), or switch to the iPhone, which has an app called MailShot Pro that offers the distribution list functionality I need (the android system does not seem to have an equivalent of MailShot Pro).
I have read about this issue at least half a dozen times on this forum. Clearly this is a function others want...and need. I have seen J. Sanders respond to many of the discussions on this issue, with one of the more recent discussions quoting a chat he had with someone from blackberry who said that this functionality was "on the roadmap"...or something to that effect.
And so I am asking...since I read about releases that have come out and others that are coming out...none of which add (return) this functionality....can anyone clarify with some measure of definition if and WHEN this function is returning? I appreciate that it's "on the roadmap"...but I don't know if that means 3 months or 5 years. Given that my company's livelihood literally revolves around contact groups, the issue is nothing short of critical for me.
I know blackberry is going through the pains of trying to re-define itself. I appreciate that this operating system is brand new and will take time to "perfect". But it's extremely difficult to understand why something like this would be removed. At this point, I don't really care why.....I'm just hoping someone here who's in-the-know can shed some light on whether and WHEN this is coming back.
07-28-2013 06:21 AM
07-28-2013 04:13 PM
Still trying to get someone from blackberry to address this. Colleague of mine called Ontario and says he spoke with someone who said it would be 24-36 months before contact groups was brought back. Can someone from blackberry please respond here? Thanks.
Perhaps you have misunderstood the purpose of these forums. This is a user-to-user community of volunteers trying to help each other out. It is not a channel for any formal communications with, escalations to, nor support from BlackBerry.
Hence, the answer to your question there is no -- unless you happen to become the lucky recipient of the occasional posts from formal BB folks. But, if I were you, I'd not expect that, especially given the content...they hardly ever reveal any forward looking information here on this site (for, after all, to do so would also be a technical violation of the Ts and Cs of the site).
07-28-2013 08:22 PM