03-05-2013 10:49 AM
Since the latest update 10.0.10.85 Filed emails on an Exchange Activesync remain showing in the HUB even though the setting is turned to "OFF". If I set the HUB to just show the particular email the filed emails disappear. Is there a different setting that needs to be changed for the HUB?
03-05-2013 11:36 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
This functionality is by design in BlackBerry 10 OS. Once the filed messages have been read they will disappear from the BlackBerry Hub if show filed messages is set to off.
Let me know if you have any more questions.
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03-06-2013 10:20 AM
Thanks for your response. I realize that is what should happen but my point was that it isn't happening.
With the "Show Filed Messages" set to "OFF" in "Blackberry Hub Settings - Display and Actions" filed emails are still showing in the HUB.
If I filter my HUB to just show the particular email service that I just filed an email with then the filed emails do NOT show.
The problem is that filed emails are showing but only when in the full "HUB" view. This only started after the latest update.
03-08-2013 09:19 PM
03-08-2013 10:03 PM
Thanks for your effort but I don't believe you are understanding what I am saying.
You say " if they are marked "Read" they should disappear from the hub." Yes I know that they should disapear but they are not. This wasn't happening before the latest update (10.0.10.85). Did you test this or maybe this is just happening on my Z10?
This is very simple, within the HUB settings there are two separate options, one to Show Filed Messages and one to Show Sent Messages. I have them both set to OFF.
Sent messages DON'T show in the Full HUB View, but Filed messages DO show up.
In the Full HUB view (unfiltered) if the Filed message is Unread it will have an envelope icon beside it that is Yellow outlined (no fill). If the Filed message is read the envelope icon will be grey outlined (no fill).
If I filter my HUB to just show the Exchange 2010 activesync account that I used to file the messages they no longer show up.
So to summarize
In Full HUB view:
Filed messages DO show up (read or unread) but Sent messages DON'T show up.
In Filtered HUB view (picking an individual email account):
Filed and Sent messages DON'T show up.
Sorry, if this is by design then it isn't well thought out.
I don't believe it is by design, it is a flaw in the programming.
03-09-2013 07:48 AM
03-11-2013 05:30 AM
I'm getting exactly the same issue since updating my Z10 to 10.0.10.90 (10.0.10.690) whereby filed messages are still showing in the hub even when they're read when the setting is set to hide them. Sent messages are correctly hidden with that setting set.
Seems like a bug introduced in latest version(s).
03-15-2013 02:16 PM