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New Contributor
Matt4Matt
Posts: 4
Registered: ‎02-11-2013
My Carrier: Rogers

z10 wi-fi problems

I have had this Blackberry Z10 for about 2 days now, on the first day I was able to connect to my home wifi, but now I can't. No wifi networks show up or anything, Wi-Fi is on, I've tried restarting the device, taking out the battery and nothing is working... any solution?

 

Thanks

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Elite II
John_Clark
Posts: 8,650
Registered: ‎04-01-2008
My Carrier: T-Mobile US

Re: z10 wi-fi problems

Have you tried power cycling your router?
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New Contributor
Matt4Matt
Posts: 4
Registered: ‎02-11-2013
My Carrier: Rogers

Re: z10 wi-fi problems

It's not my router, I can connect fine with my laptop and ipod. The blackberry can't find any networks, whether it be mine or my neighbours, my ipod and laptop can see my neighbours networks.

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Elite II
John_Clark
Posts: 8,650
Registered: ‎04-01-2008
My Carrier: T-Mobile US

Re: z10 wi-fi problems

I would contact your provider for support. If they can't resolve it press them to escalate the case to BlackBerry. Your device could have a defective wifi radio or antenna.

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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Contributor
Matt4Matt
Posts: 4
Registered: ‎02-11-2013
My Carrier: Rogers

Re: z10 wi-fi problems

My whole family (4 people) can't connect with their new blackberry. On the first day it worked fine for everyone and now it just doesn't work at all.

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Super Contributor
LCromwell
Posts: 315
Registered: ‎04-29-2010
My Carrier: Verizon

Re: z10 wi-fi problems

Have you tried "show open networks only" in the wifi settings?
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
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New Contributor
Matt4Matt
Posts: 4
Registered: ‎02-11-2013
My Carrier: Rogers

Re: z10 wi-fi problems

It just started working today. I don't know what was wrong....

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Super Contributor
LCromwell
Posts: 315
Registered: ‎04-29-2010
My Carrier: Verizon

Re: z10 wi-fi problems

Great!
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.
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New Member
Nidalz
Posts: 2
Registered: ‎02-21-2013
My Carrier: Mobily

Re: z10 wi-fi problems

Having the exact same issue .
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