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New Contributor
kouliscon
Posts: 8
Registered: ‎08-11-2010
My Device: 9700
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2 BB devices (different country operators), 1 email BES cloud account

Hello

 

I have my companys email accounts at 365 from Microsoft and i am using the Cloud service from BlackBerry for my BB users.

 

One user has MAC computer and has 2 BB devices. One from Romania and one from Greece.

 

The Romanian (VOdafone) operator is set up to do wireless syncronization with the Cloud Service from Blackberry.

He wants now to have also the email at the Greek Operator.

 

questions:

 

1) Can i have the Cloud Service from Blackberry - i think BES to 2 devices simultanuesly?

2) If not can i set up BIS to the BB device from GReece? WIll that work. Only to get the emails. No need to syncronize calendar and contacts.

3) If the above Nr.2 is possible i will download the Blackberry for Desktop software for Mac to do sync manually if possible.

 

THx in advance

Hall of Famer II
sdgardne
Posts: 49,060
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: 2 BB devices (different country operators), 1 email BES cloud account

Hello,

 

I've not used the exact service you are attempting, but I'll see if I can provide what I do know...


kouliscon wrote:

 

1) Can i have the Cloud Service from Blackberry - i think BES to 2 devices simultanuesly?


If it is indeed BES, then typically one BES environment can have one, and only one, BB integrated per BES account. So the answer would be no. (But, again, not having used the exact service you indicate...)


kouliscon wrote:

 

2) If not can i set up BIS to the BB device from GReece? WIll that work. Only to get the emails. No need to syncronize calendar and contacts.


BIS is actually documented as an access method for the service. Under BIS, each BB functions very similar to a typical email client (POP, IMAP, OWA)...and you can have multiple clients accessing the same mailbox via BIS integration. See this:

  • KB31310 BlackBerry Internet Service and Microsoft Office 365 services
  • KB27422 BlackBerry Business Cloud Services for Microsoft Office 365 Provisioning

 

Again, all of my answers are based on typical BIS and BES services...I do not know if, under 365, things are any different. You might also search, in the public KBs, for additional articles that might be helpful to your situation. Of course, you should actually try to implement this as you desire...and see what happens.

 

Good luck!


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
kouliscon
Posts: 8
Registered: ‎08-11-2010
My Device: 9700

Re: 2 BB devices (different country operators), 1 email BES cloud account

Hello

 

Thx a lot i have added as BIS and it worked fine only the email.

 

My big issue is now the contacts. I will try to do somthing with BB Desktop software and cable for the phone from Greece to have at least the contacts and to update them from time to time.

 

thx

Hall of Famer II
sdgardne
Posts: 49,060
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: 2 BB devices (different country operators), 1 email BES cloud account

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code